Shipping
Processing Time
Orders are processed within 3 business days (excluding weekends and holidays) once they are ready to ship.
Shipping Timeline
We are currently fulfilling orders on a rolling basis. Orders ship within 2–10 days depending on your location and current demand. You’ll receive tracking information as soon as your order is fulfilled.
Shipping Costs
Shipping options and costs will be calculated at checkout.
Tracking
Once your order ships, you’ll receive a tracking number via email.
Lost or Delayed Packages
If your order is delayed or missing after shipment, please contact us at team@goabove.ai. We’ll work with you to resolve the issue, but ABOVE is not responsible for delays caused by the shipping carrier.
Returns & Exchanges
For more information, view our Return Policy below.
If you have any questions, reach out to team@goabove.ai - —we’re here to help!
Returns and Refunds
Eligibility
- 30-Day Return Window: You can return your product for a full refund or exchange within 30 days of receiving your order.
- Condition of the Product: To qualify for a refund, the product must be in like-new condition, with all original packaging, accessories, and any included documentation.
- Proof of Purchase: A valid receipt or order confirmation email is required for all returns and refunds.
Refund Process
- Return Shipping: Customers are responsible for return shipping costs unless the product was defective or damaged in transit.
- Inspection and Refund: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria. Refunds will be processed within 14-21 business days after inspection.
- Refund Method: Refunds will be issued to the original payment method. If you paid via credit card, please allow 5-7 business days after inspection for the refund to appear on your statement.
Defective or Damaged Products
- Defective Products: If your product is defective or malfunctioning within 30 days of purchase, we will provide a free return label for you to send it back to us. Once inspected, we will offer a replacement.
- Shipping Damage: If your product arrives damaged, please notify us within 48 hours of receiving your order with a photo of the damage, and we will arrange a replacement at no cost to you.
Non-Refundable Items
- Gift Cards: Gift cards are non-refundable.
- Products marked as Final Sale: Any items marked as “Final Sale” on our website are not eligible for returns or refunds.
Restocking Fee
A restocking fee of up to 10% may apply for returned items that are no longer in new or resale condition (e.g., opened packaging, missing accessories)
Warranty
For warranty claims after the 30-day return window, please refer to our Warranty Policy below.
Warranty
We stand behind the quality of every ABOVE device.
ABOVE provides a 6-month limited warranty from the date of delivery, covering defects in materials and workmanship under normal, intended use of the product.
What’s Covered
If your device experiences a verified defect during the warranty period, ABOVE will repair the device, or replace the device with the same or comparable model
at no additional cost.
As part of the warranty process, you may be required to complete basic troubleshooting steps with our team to help diagnose the issue before a repair or replacement is issued.
What’s Not Covered
This warranty does not apply to:
- Normal wear and tear from regular use
- Cosmetic damage (scratches, dents, discoloration) that does not affect functionality
- Damage caused by misuse, accidents, drops, or improper handling
- Use outside of intended operating conditions or instructions
- Unauthorized modifications, repairs, or tampering
- Water damage or exposure to extreme heat, cold, or environmental conditions
- Loss or theft
How to Request Warranty Support
To initiate a warranty claim, contact us at team@goabove.ai with:
- Your order confirmation
- A description of the issue
- Photos or videos (if applicable)
Additional Terms
- Warranty claims apply only to the original purchaser
- ABOVE reserves the right to determine whether a product qualifies for warranty coverage
- Replacement devices may be new or refurbished
