Shipping

‍Processing Time

‍Orders are processed within 3 business days (excluding weekends and holidays) once they are ready to ship.

‍

Shipping Timeline

‍We are currently in a pre-sale for the initial run of devices. All pre-sale orders will begin shipping in Summer 2025. We’ll keep you updated on your order status and provide tracking information as soon as your device ships.

‍

‍Shipping Costs

‍Shipping options and costs will be calculated at checkout.

‍

‍Tracking

‍Once your order ships, you’ll receive a tracking number via email.‍

‍

Lost or Delayed Packages‍

If your order is delayed or missing after shipment, please contact us at team@goabove.ai. We’ll work with you to resolve the issue, but ABOVE is not responsible for delays caused by the shipping carrier.

‍

Returns & Exchanges

‍For more information, visit our Return Policy page.

If you have any questions, reach out to team@goabove.ai—we’re here to help!

Returns and Refunds

Eligibility

  • 30-Day Return Window: You can return your product for a full refund or exchange within 30 days of receiving your order.
  • Condition of the Product: To qualify for a refund, the product must be in like-new condition, with all original packaging, accessories, and any included documentation.
  • Proof of Purchase: A valid receipt or order confirmation email is required for all returns and refunds.

‍

Refund Process

  • Return Shipping: Customers are responsible for return shipping costs unless the product was defective or damaged in transit.
  • Inspection and Refund: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria. Refunds will be processed within 14-21 business days after inspection.
  • Refund Method: Refunds will be issued to the original payment method. If you paid via credit card, please allow 5-7 business days after inspection for the refund to appear on your statement.

‍

Defective or Damaged Products

  • Defective Products: If your product is defective or malfunctioning within 30 days of purchase, we will provide a free return label for you to send it back to us. Once inspected, we will offer a replacement.
  • Shipping Damage: If your product arrives damaged, please notify us within 48 hours of receiving your order with a photo of the damage, and we will arrange a replacement at no cost to you.

‍

Non-Refundable Items

  • Gift Cards: Gift cards are non-refundable.
  • Products marked as Final Sale: Any items marked as “Final Sale” on our website are not eligible for returns or refunds.

‍

Restocking Fee

A restocking fee of up to 10% may apply for returned items that are no longer in new or resale condition (e.g., opened packaging, missing accessories)

‍

Warranty

All our products come with a 6-month warranty against manufacturing defects. For warranty claims after the 30-day return window, please refer to our Warranty Policy on our website.

Warrantee

‍Processing Time

‍Orders are processed within 3 business days (excluding weekends and holidays) once they are ready to ship.

‍

Shipping Timeline

‍We are currently in a pre-sale for the initial run of devices. All pre-sale orders will begin shipping in Summer 2025. We’ll keep you updated on your order status and provide tracking information as soon as your device ships.

‍

Shipping Costs

Shipping options and costs will be calculated at checkout.

‍

Tracking

‍Once your order ships, you’ll receive a tracking number via email.

‍

Lost or Delayed Packages

‍If your order is delayed or missing after shipment, please contact us at team@goabove.ai. We’ll work with you to resolve the issue, but ABOVE is not responsible for delays caused by the shipping carrier.

‍

Returns & Exchanges‍

For more information, visit our Return Policy page.

If you have any questions, reach out to team@goabove.ai—we’re here to help!