Effective Date: 4/15/2025
Thank you for choosing ABOVE! By using our wearable device, mobile app, or subscription services, you agree to these Terms of Service. Please read them carefully.
- Overview of Services
ABOVE offers a wearable device, mobile application, and subscription services focused on emotional intelligence and personal growth. You may use the mobile app and subscription features independently of the wearable hardware.
Our services include the transcription and emotional analysis of user voice interactions. All data is securely stored and processed as outlined in our Privacy Policy, and is never sold or shared for advertising purposes.
- User Eligibility
You must be at least 18 years old to use ABOVE. Users aged 13–17 may only use the service with the supervision and consent of a parent or legal guardian who agrees to these Terms on their behalf. ABOVE is not intended for users under the age of 13.
- Account Creation and Responsibilities
- You must create an account to access personalized features.
- All information provided must be accurate and kept up to date.
- Accounts are personal and may not be shared.
- You are responsible for maintaining the confidentiality of your login credentials.
- You may delete your account at any time through in-app settings.
- User Content
- Contribution: When using ABOVE, your voice input is transcribed and analyzed to deliver personalized insights.
- Privacy: We never sell or share your data with advertisers.
- Ownership: You retain full ownership of your voice and transcript data. We do not claim rights over your content.
- Payments and Subscriptions
- You may purchase hardware and subscribe to app services via our platform.
- Subscriptions renew automatically unless canceled.
- You may cancel your subscription anytime through your account settings.
- Please see our Refund Policy on our website for more information.
- Prohibited Activities
You agree not to:
- Reverse engineer or reproduce ABOVE’s hardware, software, or services
- Use the service in violation of local, state, or federal laws
- Infringe on the privacy rights of others without consent
Note: Users are responsible for ensuring that any transcribed conversations comply with applicable consent laws in their jurisdiction.
- Privacy and Data Use
Data We Collect
- Voice/audio input
- Transcriptions and inferred emotional data
- App usage patterns and behavioral metadata
- Personal details such as email, region, and device information
How We Use It
- To provide personalized insights and reflective summaries
- To enhance your experience through emotional context and memory tracking
- To continuously improve our AI models (only with anonymized or user-consented data)
User Rights and Controls
We support full user control under GDPR, CCPA, and other global frameworks. You can:
- Access your data
- Download your data (data portability)
- Correct or update personal info
- Permanently delete your data and account
- Opt out of non-essential analytics and tracking
To exercise your rights, use the in-app settings or contact team@goabove.ai.
How Your Data Is Stored and Protected
- All data is encrypted at rest and in transit, including Firebase and mobile databases
- Voice and emotional data are treated as sensitive information
- User data is stored geographically based on your region:
- EU users’ data is stored in European-based infrastructure
- US users’ data is stored in U.S.-based infrastructure
- Data is retained only while your account is active
- If you delete your account, all data is permanently erased immediately
- Security measures include:
- SSL encryption
- Role-based access controls
- Periodic system audits
- Disabled OpenAI model training with user data
Third-Party Services
We use several trusted third-party services to deliver and improve our platform. All services comply with relevant privacy laws and only access your data where necessary:
- Deepgram: Transcribes audio temporarily for processing
- OpenAI (ChatGPT): Analyzes transcription to provide insight (temporary processing only)
- Pinecone: Stores vectorized (non-identifiable) data for AI recall
- Firebase (Google): Provides encrypted authentication and data storage
- Mixpanel: Anonymous product usage analytics (optional; users may opt out)
We do not share or sell your personal information with advertisers or unauthorized third parties.
- Termination and Account Suspension
We reserve the right to suspend or terminate your account for:
- Non-payment of subscription fees
- Violation of these Terms or applicable laws
You may terminate your account at any time through your app settings, which will result in loss of access to your data and features.
- Liability and Disclaimers
We are not liable for any indirect, incidental, or consequential damages resulting from the use of ABOVE, including use of its AI-powered guidance.
Hardware Warranty: Our wearable device includes a 6-month limited warranty. Please refer to our website for full terms.
No Medical or Professional Advice
The ABOVE Guides (e.g., Therapist, Business Coach, Relationship Coach, Speech Coach) offer general advice and insights for personal reflection only. This content does not constitute medical, psychological, legal, or therapeutic advice. Please consult licensed professionals for health or mental wellness needs.
- Dispute Resolution
- You agree to attempt resolution of any dispute informally by contacting us first.
- These Terms are governed by the laws of the State of Arizona.
- Changes to the Terms
We may update these Terms of Service from time to time. If material changes occur, we will notify you via in-app alert or email. Continued use of ABOVE constitutes acceptance of the revised terms.
- Contact Us
For questions about these Terms or your data rights, please contact us:
📩 Email: team@goabove.ai
